Shipping policy
Last updated: August 16, 2026
Thank you for supporting Steward Vida. Our initial products may be produced and fulfilled in limited quantities and may require a substantial period of time before shipment.
Please read this Shipping Policy carefully before placing your order.
Production and Fulfillment Timeline
Steward Vida products may be produced or prepared after an order is placed.
Production and fulfillment may take up to 6–7 months before an order is shipped.
The estimated delivery timeline presented to you at the time of purchase forms part of your order. Please purchase only if you are comfortable with the disclosed timeline.
Where we provide a specific estimated delivery date or delivery deadline at checkout or in your order confirmation, that information will apply to your order.
Shipping Time
The production and fulfillment period is separate from the time required for a carrier to transport your package after shipment.
Once your order has been produced and transferred to the shipping carrier, actual transit time will depend on the destination, carrier, customs processing, weather, holidays, transportation disruptions, and other circumstances.
Accordingly, the total period between placing your order and receiving it may exceed 6–7 months.
Where applicable law provides you with cancellation, refund, delivery, or other rights because an agreed delivery date or deadline has not been met, those rights remain unaffected by this policy.
International Shipping
Steward Vida intends to offer international shipping to supported destinations.
Availability may vary according to destination, applicable laws, carrier availability, fulfillment capabilities, sanctions, customs requirements, or other logistical considerations.
We reserve the right to limit the destinations to which we offer products before an order is accepted.
Shipping Costs
Any shipping charges payable to Steward Vida will be disclosed during checkout before you complete your purchase.
Unless expressly stated otherwise, product prices do not necessarily include international customs duties, import taxes, brokerage charges, or other charges imposed by governments, customs authorities, carriers, or other third parties.
Where such additional charges may apply and cannot reasonably be calculated by Steward Vida in advance, customers will be informed of that possibility before completing their purchase.
Customs, Duties and Import Taxes
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country or third parties.
Unless Steward Vida expressly states at checkout that these amounts have been collected in advance, such charges may be the responsibility of the recipient, subject to applicable law.
Customs procedures may also delay delivery.
Customers are responsible for providing accurate information required for customs processing. Steward Vida will accurately declare shipments and will not intentionally misstate the nature or value of merchandise.
Tracking
Where tracking is available, tracking information will be provided after the order has been shipped.
Tracking information may take time to become active after a shipping label is created.
Shipping Address
Customers are responsible for carefully reviewing the shipping information provided at checkout.
If you discover an error, contact team@stewardvida.com as soon as possible.
We will make reasonable efforts to update an address before fulfillment or shipment where possible, but changes cannot be guaranteed once an order has entered production, fulfillment, or shipping.
Lost, Damaged or Missing Packages
If your package arrives damaged or does not arrive as expected, please contact team@stewardvida.com with your order number and relevant information.
We will investigate the matter with the fulfillment provider and/or carrier and provide any remedy required by applicable law.
Delays
Because Steward Vida products may involve extended production and international fulfillment, delays can occur.
If circumstances materially affect the delivery timeline associated with your order, we will make reasonable efforts to communicate relevant updates.
Nothing in this policy limits any cancellation, refund, chargeback, warranty, delivery, or other right that cannot lawfully be excluded or waived.
Contact
For questions about shipping or an existing order:
Steward Vida
Email: team@stewardvida.com
Address: PO Box 1004
88 Rue Ste-Anne
Sainte-Anne-de-Bellevue QC H9X 0A6
Telephone: 1-438-943-4860