Refund policy
Last updated: August 16, 2026
At Steward Vida, each purchase is part of a limited initial launch and is prepared specifically for the customer who places the order.
All Sales Are Final
All Steward Vida purchases are final sale.
We do not accept returns or exchanges, and we do not provide refunds for change of mind, incorrect size selection, personal preference, or other circumstances where the product has been supplied as ordered.
Please review your order carefully before completing your purchase, including the product description, size selection, shipping information, price, currency, and any other applicable details.
Damaged, Defective or Incorrect Items
Our final-sale policy does not limit any rights or remedies available to you under applicable consumer protection law.
If your order arrives damaged, defective, materially different from what you ordered, or you receive an incorrect item, please contact us promptly at team@stewardvida.com with your order number and photographs showing the issue.
We will review the matter and, where required by applicable law or otherwise determined appropriate, provide a replacement, refund, or other remedy.
Order Changes and Cancellations
Once an order has been submitted, we cannot guarantee that it can be changed or cancelled because fulfillment may begin shortly after purchase.
If you notice an error immediately after ordering, please contact us at team@stewardvida.com as soon as possible. We will make reasonable efforts to assist you where fulfillment has not yet begun, but changes or cancellations are not guaranteed except where required by applicable law.
Sizing
Customers are responsible for reviewing the product measurements and selecting the appropriate size before purchasing.
Because all items are final sale, we do not ordinarily accept returns or exchanges due to an incorrect size selection. This does not affect any rights you may have where a product is defective, incorrectly supplied, materially misdescribed, or where applicable law otherwise provides a remedy.
Shipping Issues
Questions concerning delayed, lost, damaged, or undelivered shipments are addressed in our Shipping Policy.
Please contact team@stewardvida.com if you experience a problem with delivery.
Consumer Rights
Nothing in this policy is intended to exclude, restrict, or waive any warranty, remedy, cancellation right, refund right, or other consumer protection that cannot lawfully be excluded or waived.
Where applicable law provides you with rights that are more favourable than this policy, those legal rights will apply.
Contact
For questions concerning this policy or an order, please contact:
Steward Vida
Email: team@stewardvida.com
Address: PO Box 1004
88 Rue Ste-Anne
Sainte-Anne-de-Bellevue QC H9X 0A6
Telephone: 1-438-943-4860